West Coast Select
FAQ & Delivery Info
Everything you need to know
Ordering wild BC seafood online for the first time? Here are the answers to the questions we hear most. Anything else — email info@westcoastselect.ca or call 604-576-7445.
Where do you deliver?
We deliver across the Lower Mainland: Vancouver, Burnaby, Richmond, Surrey, Delta, North & West Vancouver, the Tri-Cities, New Westminster, Langley, Maple Ridge, Pitt Meadows, White Rock, Tsawwassen, Ladner, Abbotsford, Mission and Chilliwack. Not sure? Use the delivery checker on our catalog page. We can't deliver to P.O. boxes.
When will my order arrive?
Deliveries go out every Tuesday and Friday, between 8:30am and 4pm. Your delivery day depends on when you place your order — and you can tell us your preferred day (Tuesday or Friday) right on the cart page, along with delivery instructions like buzzer codes and where to leave it.
How will I know what's happening with my order?
You'll get an email confirmation the moment you order, and another update when your order is packed and out for delivery. At checkout you can provide a phone number instead of email if you prefer updates that way. For live tracking and push notifications, tap the Shop app link on your order confirmation page — it follows your order automatically.
How much is delivery?
Local delivery is free on orders over $165. Under $165, a $25 local delivery charge is added at checkout — or skip it entirely and pick up free at our Surrey shop.
Will my seafood really arrive frozen?
Yes. Everything is vacuum-sealed, flash-frozen at peak freshness, and hand-packed cold by our family in Surrey. It arrives freezer-ready — or ready to thaw for tonight's dinner. We've been doing this since 1989.
How do I thaw and cook it?
Thaw sealed in the fridge overnight, or in a bowl of cold water for 30–60 minutes (still in the vacuum pack) if dinner is tonight — never on the counter. Once thawed, cook within 24 hours. Fillets love a hot pan or a 425°F oven for 8–12 minutes; they're done when the flesh flakes easily. Browse our recipes for ideas.
Can I pick up my order instead?
Absolutely. Visit our Surrey shop at 17350 56 Ave and hand-pick your seafood at in-store pricing — no delivery charge, no minimum. Details on our Find Us page.
Do you ship outside the Lower Mainland?
Our shelf-stable favourites — salmon jerky, smoked salmon pouches, canned patés and gift boxes — ship across Canada via prepaid Canada Post boxes (you cover the shipping). Frozen products are local delivery only.
Is your seafood sustainable?
100%. We're Ocean Wise and MSC certified, sourcing wild-caught seafood from BC's Pacific fisheries — much of it from day boats we've worked with for decades.
Do new customers get anything special?
Yes — a free Wild Salmon Jerky with your first order over $50. Add a Salmon Jerky to your cart and use code FREEJERKY at checkout. Join our newsletter (the signup form at the bottom of the homepage) for seasonal catches and offers.
Where else can I buy West Coast Select?
You'll find us on shelves at Whole Foods Market, T&T Supermarket, London Drugs, IGA, Fresh St. Market, Nesters, and more — the full list is on our Find Us page.
